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Privacy Policy for dhankasri Accounts

This privacy policy explains how dhankasri handles account details, device data, cookies and support messages when you open an account or move through the lobby.

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dhankasri Privacy Policy for dhankasri Accounts
REQUEST CHANNELS

How to Reach Us About Data

If you want to ask about a stored detail, a cookie choice or a correction request, use the channels below. We match the request to the account email first, then may ask for a quick identity check before changing sensitive fields. This keeps privacy requests tied to the right record and helps us respond in a way that fits local law.

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Email Support

Send the request from the email linked to your account, include your phone number and say what you want checked, changed or removed. We use that route to match the request to the right record.

In-App Form

Use the help form inside your account to ask about cookies, stored device details or login history. The thread stays attached to your account so the reply follows the same identity check.

Written Request

If you prefer a written route, share the details through the postal address shown in your account area. This is useful when you need a formal change request or retention query on file.

HANDLING STANDARDS

Cookies, Security and Retention Practices

We treat privacy handling as part of account security. Device data, session cookies and login patterns help us spot unusual access, reduce repeated checks and keep your session in order.

Data Use

We collect only the details needed for access, verification, support and record-keeping. That includes account fields you submit, device signals and request logs, all used for the specific purpose tied to your account.

Cookies

Cookies help us remember session state, language choice and security checks. You can clear them in your browser, though some sign-in steps may repeat until the next session is set again.

Account Security

When a change affects identity, password access or contact details, we may ask for extra checks before we act. This reduces the risk of someone altering your account without permission.

Retention

We keep records only as long as needed for service, disputes and legal duties. After that, we remove, block or archive them according to the rule that applies to the record type.

Change Requests

If your phone number, email or stored detail changes, send the update request from the account email and state what should be corrected. We review it after identity checks and then apply the eligible change.

Contact Path

For privacy questions, contact the channel in your account area and mention the record type you want checked. That helps us route your request to the right team without delay.

Questions About Your Data

These questions cover the privacy points you are most likely to raise when you open an account, keep it active or ask for a change. We answer using the same record set we hold for your account, so the reply reflects your actual status, not a generic script. If local law limits a request, we explain that before we act, and we only process eligible changes after identity checks.

We keep the fields you submit, login logs, device details and request history needed for access, security and support. Where local law permits, we may also keep verification and payment references linked to the account.

Cookies help us remember session state, language choice and security checks. They also reduce repeat prompts when you return, and you can clear them in your browser if you want a fresh session.

Yes. Send a request from the account email and we will check what can be shared under local law after confirming identity. Some records may stay hidden if another legal duty applies.

Tell us which field is wrong, send the updated value and use the email linked to your account. We verify the request first, then update eligible records and keep a note of the change.

When a payment route appears in your account history, we may keep the reference with the same record set for reconciliation, fraud checks and legal retention. We do not use it for unrelated purposes.

Use the privacy contact route in your account area and include the email on file, the record type and the change you want. That helps us reply with the right checks and timing.

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